Frequently asked questions
Ordering, delivery, payments, and care — the answers most people are looking for.
Ordering & payments
How do I place an order?+
Browse our collection, tap "Order on WhatsApp" on any plant (or add items to your cart and checkout), and a pre-filled message opens in WhatsApp. We confirm availability and delivery, and you pay by EcoCash, OneMoney, Telecash, or bank transfer.
Which payment methods do you accept?+
EcoCash is the quickest — simply send the total to our EcoCash number and send us the confirmation. We also accept OneMoney, Telecash, and bank transfer.
Do you offer cash on delivery or pickup?+
Yes. Local customers in Bulawayo can arrange cash on pickup, and we're happy to set up a collection time. Just message us.
Can you source a plant I can't find?+
Absolutely. If it's not in the shop, message us what you're after and we'll do our best to source it for you.
Delivery
Do you deliver nationwide?+
Yes, we deliver securely across Zimbabwe. Delivery timing and cost depend on your location — we'll confirm both when you order.
How are plants packed for delivery?+
Each plant is nursery-grown, potted, and carefully packed to survive the journey. We aim to keep plants healthy and safe in transit.
What if my plant arrives damaged?+
We take care in packing, and back every order with a plant health guarantee. If anything arrives in poor condition, message us a photo and we'll make it right.
Your plants
Are your plants nursery-grown?+
Yes — every succulents, cacti, and mesemb we sell is nursery-grown and hand-selected for health, form, and colour.
Will the plant come with care instructions?+
Every order includes a care card with watering and light guidance, and our full Care Guide is always available on the site.
Are the plants suitable for gifts and events?+
Very. We do decorative succulent trays, wedding gifts, and corporate gifts — perfect for occasions large and small.
Still have a question?
We're happy to help — ask us on WhatsApp or send a message and we'll get back to you.